FAQ.

Bellow they are the frequently asked questions about the NKH items, online shop, shipping, returns and payment
Do not hesitate to contact the customer support if you have others questions

NKH items.

How about care instructions for NKH hand-painted items ?

The hand-painted ‘art-to-wear-‘ NKH line is specially adapted for a daily use. The clothes allow machine wash, 30 degrees and iron on reverse (do not use the dryer). About shoes and accessories, you can wash with water and soap. The paint used on the NKH painting line is a patented special mix elaborated in the NKH workshop.

The paint is specially adapted: it is flexible, water resistant and varnish finished. So don’t worry, you can live with ! 

 

How does the clothes fit ?

Most of clothes are unisex, european standard size.  Thus, if you are a man and you want a regular fit, take your usually size.
If you are a woman and you like regular fit, we suggest you downsize. Sizes guide and clothes, shoes and accessories is available here.

If you need a piece of advice regarding the best size that will suits you perfectly, our team is here to help you !

 

What does the number on each item mean?

Each NKH item is a genuine piece of art made in a very limited edition. Like a painting museum, each NKH masterpiece is signed and numbered, then delivered with an authenticity card. Thus, each numbered hand-painted piece is unique around the world. 

How about the clothes materials ?

The NKH painting clothes (tee-shirts, sweater, shirts …) are made from the best quality of soft organic cotton. Each material is specially adapted for the paint adherence. In this sense, the clothes can be washed at the machine ( 30 degrees, iron on the reverse).

Do you organize special events  ?

Yes, the NKH artist organize special parties, fashion shows, private sales and other great events.
Keep informed about the next events by following NKH Painting on the Facebook and Instagram social networks and by subscribing the NKH newsletter.

 

Do you have a store to buy the NKH collection ?

We have selected renamed retailers stores around the world to sell the NKH line: click here to know the retailers list.

Also, the NKH collection is available in limited times in several pop up stores.

Keep informed about new retailers and pop up stores by subscribing newsletter here (don’t worry, no spams).

 
 

The online shop.

The NKH item i want on the website is out of stock, do you will release it ?

The NKH items are genuine pieces of art: each piece is signed and numbered. So the collection is very limited and when it’s sold out, it’s finished.
But the NKH artist can propose similar items with different colors or model, you can keep informed about new items update by subscribing to the newsletter here.

 

Can you make special customizations ?

We can suggest you a free special customization like initials, special words etc. on your NKH masterpiece. You can ask it on the ‘Message to seller’ form when you make the payment on the website.
For an even more special order, please contact the NKH customer support for a quotation.

 

Do you organize private sales ?

Sometimes, private sales are organized for some kinds of items.
Keep informed about the next private sales by subscribing the newsletter and following on Facebook and Instagram.

 

The currency on the online shop is Euro, can I pay by $, £ or other currencies?

Of course, the currency displayed on the online shop is € but you can buy using every world currency. The currency conversion will be done automatically during the payment procedure.

Shipping and returns.

How about shipping fees ?

It’s easy, we offer worldwide free shipping on all the NKHpainting.com online shop.

 

How long will it take for my order to reach its destination ? 

All the NKH painting items will be sent from the NKH workshop based in France.

Each NKH piece of art is minutely hand-painted so preparation order may take 8 to 12 days depending on the item ordered.

Estimated shipping time for Europe is about 4 days and 6/8 days for the rest of the world.

Do not hesitate to contact the customer support here to know exactly how long your order can be delivered.

If you need an express delivery, please contact us here.

Is my package insured ?

All the package will be sent safely with Insurance and tracking number.

Can I track my order online ?

After the expedition of your package, we will update your order and give you the tracking number to track your order online.

 

Do I have to pay any duty fees ?

Each item is sent from the NKH workshop based in France, thus, none fees will be applied for European countries.

For the rest of the world (USA, Africa, Russia etc.), your local customs may claim duty fees. We usually send international packages as gifts so most of our customers have not to pay any fees. 

Can i return my order ?

Yes, you can return your order within the next 14 days after receiving for exchange and refund.

Return is allowed for unworn items only and not special customized items. 

Please contact the NKH Painting customer support before sending back the item.

Does the return is free ?

Yes, we offer free returns on the order with our Paypal partner.
To benefit free returns, you must pay your order by Paypal and fulfill the free returns conditions available on Paypal.com

 
 

Payment.

Which kind of payment do you offer on the NKHpainting.com online shop ?

You can pay by Visa, Mastercard, American Express etc. and Paypal.

Depending on your country, you can also pay by transfer and bank account, contact us here if you want to use these means of payment.

 

Does the online payment is secured ?

Our payment system is 100% secure, we don’t save your bank details and all your bank informations are encrypted with SSL certificate.

COntact.

If you have others questions, do not hesitate to contact us by email contact@NKHpainting.com or fill the form below: